Service excellence : marketing's impact on performance.

Bibliographic Details
Uniform Title:	Proceedings series (American Marketing Association)
Corporate Authors:	Services Marketing Conference San Francisco, Calif. American Marketing Association
Language:	English
Published:	Chicago, Ill. : American Marketing Association, [1989], ©1989.
Series:	Proceedings series (American Marketing Association)
Subjects:	Marketing > United States > Congresses. Customer services > Congresses. Service industries > United States > Congresses.
Genre:	Congresses.
Physical Description:	vi, 188 pages : illustrations ; 28 cm.
Format:	Conference Proceeding Book

System Under Maintenance

Our Library Management System is currently under maintenance.

Holdings and item availability information is currently unavailable. Please accept our apologies for any inconvenience this may cause and contact us for further assistance:

Please contact Reference and Discovery Services via their Contact Form or call them directly at: 517-353-8700 for assistance.