Hospital administration for veterinary staff / Thomas H. Pettit ; technical editor, Joann Colville ; book editor, Paul W. Pratt ; associate editor, Elizabeth V. Hillyer ; production manager, Elisabeth S. Stein ; production assistant, Matthew B. Davidson.

Bibliographic Details
Main Author: Pettit, Thomas H.
Other Authors: Pratt, Paul W.
Colville, Joann
Hillyer, Elizabeth V.
Language:English
Published: Goleta, CA : American Veterinary Publications, [1994], ©1994.
Subjects:
Veterinary hospitals > Administration.
Veterinary hospitals > United States > Administration.
Hospitals, Animal.
Hospital Administration.
United States.
Physical Description:180 pages : forms ; 23 cm
Format: Book
Contents:
  • Standard operating procedures
  • Obtaining a history
  • Management of emergencies
  • Scheduling
  • Records
  • Inventory control and ordering
  • Employee supervision
  • Use of computers
  • Client relations
  • Telephone etiquette
  • Client education
  • Grief counseling.