Service quality in hospitality organizations / edited by Michael D. Olsen, Richard Teare, Evert Gummrsson.

Bibliographic Details
Other Authors:	Olsen, Michael D. Teare, Richard Gummesson, Evert, 1936-
Language:	English
Published:	London ; New York : Cassell, 1996.
Subjects:	Hospitality industry > Quality control. Quality assurance.
Physical Description:	xii, 316 pages : illustrations ; 25 cm
Format:	Book

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