The customer-centred strategy : thinking strategically about your customers / Mark Jenkins.

Bibliographic Details
Main Author:	Jenkins, Mark, 1959-
Language:	English
Published:	London ; Washington, DC : Institute of Management : Pitman Pub., 1997.
Series:	Millennium manager.
Subjects:	Strategic planning. Consumer satisfaction. Competition. Organizational change > Management.
Physical Description:	xiv, 206 pages : illustrations ; 23 cm.
Variant Title:	Thinking strategically about your customers.
Format:	Book

System Under Maintenance

Our Library Management System is currently under maintenance.

Holdings and item availability information is currently unavailable. Please accept our apologies for any inconvenience this may cause and contact us for further assistance:

Please contact Reference and Discovery Services via their Contact Form or call them directly at: 517-353-8700 for assistance.