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|a (OCoLC)37587625
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|a IAY
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|a EEMR
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|a HD30.28 .J46 1997
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| 090 |
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|a HD30.28
|b .J46 1997
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| 100 |
1 |
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|a Jenkins, Mark,
|d 1959-
|0 http://id.loc.gov/authorities/names/n94073808
|
| 245 |
1 |
4 |
|a The customer-centred strategy :
|b thinking strategically about your customers /
|c Mark Jenkins.
|
| 246 |
3 |
0 |
|a Thinking strategically about your customers.
|
| 260 |
|
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|a London ;
|a Washington, DC :
|b Institute of Management :
|b Pitman Pub.,
|c 1997.
|
| 300 |
|
|
|a xiv, 206 pages :
|b illustrations ;
|c 23 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
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|a volume
|b nc
|2 rdacarrier
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| 490 |
1 |
|
|a Millennium manager
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| 504 |
|
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|a Includes bibliographical references and index.
|
| 505 |
0 |
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|a Priority skills for the manager of 2001 -- The rationale for this book: Why are customers strategic? -- What is strategic thinking? -- The process: Thiking strategically about customers: An overview of part 2 -- Identifying and selecting customers -- Choosing and defining customer strategies -- Matching customers to competencies -- Making it all happen: the customer-focused organisation -- Reflections and actions: Reflections on the process -- Appendix: Pro forma for applying the frameworks to your organisation.
|
| 583 |
1 |
|
|3 copy1
|a Committed to retain
|c 20200101
|d 20341231
|f MI-SPI
|u http://www.mcls.org/engagement/mi-spi/
|5 MiEM
|
| 650 |
|
0 |
|a Strategic planning.
|0 http://id.loc.gov/authorities/subjects/sh85128511
|
| 650 |
|
0 |
|a Consumer satisfaction.
|0 http://id.loc.gov/authorities/subjects/sh85031490
|
| 650 |
|
0 |
|a Competition.
|0 http://id.loc.gov/authorities/subjects/sh85029337
|
| 650 |
|
0 |
|a Organizational change
|x Management.
|0 http://id.loc.gov/authorities/subjects/sh2008108710
|
| 830 |
|
0 |
|a Millennium manager.
|0 http://id.loc.gov/authorities/names/no98069383
|
| 907 |
|
|
|y .b32839236
|b 211113
|c 980610
|
| 998 |
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|b 980604
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|h 4
|i 2
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|s cc500dd2-1c14-5d8f-b857-c601018a83ab
|t 0
|
| 952 |
f |
f |
|p Can Circulate
|a Michigan State University-Library of Michigan
|b Michigan State University
|c MSU Gast Business Library
|d MSU Gast Business Library
|t 0
|e HD30.28 .J46 1997
|h Library of Congress classification
|i Printed Material
|m 31293014594125
|n 1
|
