APA (7th ed.) Citation

Kotler, P., Hayes, T. J., & Bloom, P. N. (2002). Marketing professional services: Forward-thinking strategies for boosting your business, your image, and your profits (Second edition.). Prentice Hall.

Chicago Style (17th ed.) Citation

Kotler, Philip, Thomas J. Hayes, and Paul N. Bloom. Marketing Professional Services: Forward-thinking Strategies for Boosting Your Business, Your Image, and Your Profits. Second edition. Paramus, NJ: Prentice Hall, 2002.

MLA (9th ed.) Citation

Kotler, Philip, et al. Marketing Professional Services: Forward-thinking Strategies for Boosting Your Business, Your Image, and Your Profits. Second edition. Prentice Hall, 2002.