Managing crises before they happen : what every executive and manager needs to know about crisis management / by Ian I. Mitroff.

Egypt Air. Nike. The Intel Chip. Could these crises have been prevented? Maybe. Could they have been handled better? Definitely.

Bibliographic Details
Main Author:	Mitroff, Ian I.
Corporate Author:	NetLibrary, Inc
Language:	English
Published:	New York : AMACOM, 2000.
Subjects:	Electronic books. Crisis management. Communication in organizations. Strategic planning.
Genre:	Electronic books.
Online Access:	(EBSCOhost) (EBSCO) An electronic book accessible through the World Wide Web; click for information (Bibliographic record display) (EBSCO) Read this eBook – MSU authorized users <br /> MSU single-user access only (EBSCO) (EBSCO)
Local Note:	MSU: License agreement restricts access to one user at a time.
Physical Description:	172 pages : illustrations ; 24 cm
Format:	Electronic eBook

Contents:

Preliminaries; Contents; Preface; Acknowledgments; Chapter One: Why Crises Are an Inevitable; Chapter Two: The Failure of Success; Chapter Three: A Best Practice Model; Chapter Four: Should We Tell the Truth; Chapter Five: Assuming Responsibility Victim or Villain; Chapter Six: Detecting Weak Signals; Chapter Seven: Thinking Far Outside of th Boxes; Chapter Eight Treating the Big Picture; Chapter Nine: Crisis Management 2002; Additional Readings; Notes; About the Authors; Previously Published Materials; Index;