People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations / Robert W. Lucas.

Bibliographic Details

Main Author:	Lucas, Robert W.
Language:	English
Published:	New York : Amacom, [2005], ©2005.
Subjects:	Interpersonal communication. Conflict management. Employees > Training of.
Online Access:	Connect to: Table of contents - All users (Cataloging @ Library of Congress)
Physical Description:	xii, 212 pages : illustrations ; 23 cm
Format:	Book