Ongoing crisis communication : planning, managing, and responding / W. Timothy Coombs.

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Bibliographic Details
Main Author: Coombs, W. Timothy
Language:English
Published: Los Angeles : SAGE Publications, [2007], ©2007.
Edition:Second edition.
Subjects:
Crisis management.
Communication in management.
Physical Description:xiii, 209 pages : illustrations ; 23 cm
Format: Book
Contents:
  • A need for more crisis management knowledge
  • Outline for an ongoing approach to crisis management
  • Prevention : finding warning signs
  • Taking preventative measures
  • Crisis preparation : part I
  • Crisis preparation : part II
  • Crisis recognition
  • Crisis response
  • Postcrisis concerns
  • Final observations and lessons.