Disagreements, disputes, and all-out war : 3 simple steps for dealing with any kind of conflict / Gini Graham Scott.

Bibliographic Details
Main Author: Scott, Gini Graham
Language:English
Published: New York : AMACOM, [2008], ©2008.
Subjects:
Conflict management.
Interpersonal conflict.
Conflict (Psychology)
Physical Description:xiii, 226 pages : illustrations ; 23 cm
Format: Book
Contents:
  • Managing conflict with the E-R-I model
  • Dealing with the emotions
  • Using your reason
  • Working with your intuition
  • Recognizing the reasons for a conflict
  • Dealing with your own angers and fears
  • Avoiding the responsibility trap
  • Overcoming conflicts through better communication
  • Understanding the different conflict styles
  • Choosing the best conflict style
  • Negotiating win-win solutions
  • Learning to deal with difficult people
  • Coming up with alternatives and solutions
  • Turning your conflicts into creative opportunities.