Paralegal Training : Focus on Interviewing. Trainer's Handbook / Wanda R. Collins and Terrence M. Donnelly.

The handbook is part of a series on legal services for the elderly which can be provided by senior citizens functioning as paralegals. It is designed to assist trainers in preparing paralegals and covers the following areas: (1) planning a training program--trainees; trainers; setting; materials, equipment, and props; program content; scheduling; and evaluation; (2) trainer roles--producer, director, teacher, and evaluator; (3) role playing as a teaching tool--planning role playing exercises, starting the role playing, directing the role players, and critiquing the role playing exercise; (4) film and video tape as a tool in training; and (5) teaching interviewing techniques--principles and issues. Also included are 10 exercises for applying the interviewing skills learned: the paralegal role, establishing rapport, client confidentiality, explaining client's right to an administrative hearing, client eligibility, listening to clients, non-verbal behavior, fact gathering, developing a plan of action and closing the interview, and summary of previous skills. Appended materials include a trainer's bibliography, suggested training schedules, evaluation and other forms, job description for legal assistant, and a checklist for evaluating interviewer's non-verbal behavior. (EC)

Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive.