Total Quality Management in Academic Libraries : Initial Implementation Efforts. Proceedings from the International Conference on TQM and Academic Libraries (1st, Washington, D.C., April 20-22, 1994) / Laura Rounds, Ed. and Michael Matthews, Ed.

This document contains conference papers, other speeches, and supplementary material from the first International Conference on Total Quality Management (TQM) and Academic Libraries, held in 1994. The conference was comprised of four sessions, and the introductory remarks of each are included, along...

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Bibliographic Details
Corporate Author: Association of Research Libraries. Office of Management Services
Other Authors: Rounds, Laura (Editor)
Matthews, Michael (Editor)
Language:English
Published: [Place of publication not identified] : Distributed by ERIC Clearinghouse, 1995.
Subjects:
Academic Libraries.
Annotated Bibliographies.
Benchmarking.
Case Studies.
Data Collection.
Higher Education.
Library Administration.
Management Teams.
Models.
Performance Factors.
Personnel Evaluation.
Program Improvement.
Teamwork.
Total Quality Management.
Users (Information)
Process Improvement
Continuous Improvement > Customer Services > Job Restructuring > Quality Assurance
Collected Works, Proceedings.
Genre:
Collected Works, Proceedings.
Physical Description:382 pages
Format: Microfilm Book

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