Managing conflict at work : understanding and resolving conflict for productive working relationships / Clive Johnson & Jackie Keddy.

Bibliographic Details
Main Author: Johnson, Clive, 1962-
Other Authors: Keddy, Jackie
Language:English
Published: London ; Philadelphia : Kogan Page, [2010], ©2010.
Subjects:
Conflict management.
Interpersonal communication.
Interpersonal relations.
Conflict management > Case studies.
Genre:
Case studies.
Online Access:
Connect to: Table of contents only - All users (Cataloging @ Library of Congress)
Physical Description:vi, 260 pages : illustrations ; 25 cm
Format: Book
Contents:
  • The nature of conflict
  • Deciphering conflict management
  • Options for resolving conflict
  • RESOLVE: the Janus perspective
  • Preventing conflict
  • Managing conflict from the front line
  • Escalated dispute resolution
  • The practice of dispute resolution: critical encounters
  • Strategic planning and conflict management
  • Implementing a conflict management strategy
  • Monitoring and evaluation.