Global business etiquette : a guide to international communication and customs / Jeanette S. Martin and Lillian H. Chaney.

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Bibliographic Details
Main Author: Martin, Jeanette S.
Other Authors: Chaney, Lillian H.
Language:English
Published: Santa Barbara, Calif. : Praeger, [2012], ©2012.
Edition:Second edition.
Subjects:
Business etiquette.
Intercultural communication.
Business communication.
Physical Description:229 pgs. ; cm.
Format: Book
Contents:
  • Preface and acknowledgments
  • Travel customs and tips
  • Language, greetings, introductions, and business cards
  • Socializing
  • Gestures and other nonverbal communicators
  • Dress and appearance
  • Cultural attitudes, behaviors, and customs
  • Dining and tipping customs
  • Conversational customs and manners
  • Oral and written communication customs and etiquette
  • Etiquette for international businesswomen
  • International negotiation etiquette
  • Notes
  • Index.