Conflict and crisis communication : principles and practices / edited by Carol A. Ireland, Martin Fisher and Gregory M. Vecchi.

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Bibliographic Details
Other Authors: Ireland, Carol A.
Fisher, Martin J., 1967-
Vecchi, Gregory M.
Language:English
Published: Abingdon, Oxon ; New York : Routledge, 2011.
Subjects:
Conflict management.
Interpersonal communication.
Negotiation.
Physical Description:xix, 215 pages : illustrations ; 24 cm
Format: Book
Contents:
  • Conflict and crisis negotiation : the negotiated resolution model by Gregory M. Vecchi
  • Negotiation : principles and theoretical underpinnings by Neil Gredecki
  • Crisis situations : communications, goals, and techniques by Samuel L. Browning, Andrea M. Brockman, and Vincent B. van Hasselt
  • Application of the critical incident to mental illness and cognitive impairment : considerations and implications by Carol A. Ireland
  • Application of the critical incident to personality disorder : considerations and implications by Carol A. Ireland
  • Ethical considerations in a conflict and crisis situation by Martin J. Fisher
  • Expertise of the negotiator in conflict and crisis communication by Martin J. Fisher
  • When the management of the critical incident goes wrong : pitfalls and suggested approaches by Debbie Marsh
  • Post critical incident : considerations by Abigail S. Tucker
  • Held against their choice : behaviour, considerations and implications for the captive by Carol A. Ireland and Gretory M. Vecchi.