Front office management for the veterinary team / Heather Prendergast.
Main Author: | |
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Language: | English |
Published: |
St. Louis, MO :
Elsevier,
[2015]
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Edition: | 2nd edition. |
Subjects: | |
Physical Description: | vii, 483 pages. |
Format: | Book |
Contents:
- Veterinary health care team members
- The receptionist team
- Team leadership
- Veterinary ethics and legal issues
- Human resources
- Stress, burnout and compassion fatigue
- Practice design
- Technology in the office
- Outside diagnostic laboratory services
- Marketing
- Client communication and customer service
- Interacting with a grieving client
- Appointment management
- Medical records management
- Inventory management
- Controlled substances
- Logs
- Accounts receivable
- Pet health insurance and wellness plans
- Finance management
- Safety in the veterinary practice
- Security
- Clinical assisting
- Calculations and conversions
- Professional development.