Driven to delight : delivering world-class customer experience the Mercedes-Benz way / Joseph A. Michelli.

"Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight, "--Amazon.com.

Bibliographic Details
Main Author:	Michelli, Joseph A., 1960- (Author)
Language:	English
Published:	New York : McGraw-Hill Education, [2016]
Subjects:	DaimlerChrysler. Mercedes automobiles. Automobile industry and trade > Germany > Management. Automobile industry and trade > Customer services > Germany. Automobile industry and trade > Customer services. Automobile industry and trade > Management. Germany.
Physical Description:	xvii, 282 pages : illustrations ; 24 cm
Format:	Book

Description
Summary:	"Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight, "--Amazon.com.
Call Number:	HD9710.G44 D3845 2016
Bibliography Note:	Includes bibliographical references (pages 265-275) and index.
ISBN:	9780071806305 007180630X