The schmuck in my office : how to deal effectively with difficult people at work / Jody Foster, M.D., Michelle Joy, M.D.
"Everyone has a "schmuck" in their office--a difficult, disruptive person who upsets the workplace, confuses their co-workers and causes concern. No one is safe from a schmuck. They come in many sizes and shapes, such as: - Narcissus--the self-centered, condescending, attention-seeking peacock who t...
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| Language: | English |
| Published: |
New York :
St. Martin's Press,
2017.
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| Edition: | First Edition. |
| Subjects: | |
| Physical Description: | 336 pages ; 24 cm |
| Format: | Book |
Contents:
- Part I. Meet the schmuck. Introduction ; What is disruptive behavior? ; Why do we care about difficult behavior? ; Difficult personalities ; Types of people, and what to do about them ; How do I really use this book? ; Important disclaimers
- Part II. In the spotlight: drama kings and queens. Dramatic, emotional, and erratic: character pathology ; Narcissus ; The Venus flytrap ; The swindler
- Part III. Distraction, disorganization, and delays at the desk. Cognition at work ; The bean counter ; The distracted ; Mr. Hyde ; The lost
- Part IV. Can't put a finger on it?. Cultural sensitivity ; The robotic ; The eccentric ; The suspicious
- Part V. Conclusion. Am I the schmuck in my office? ; Workplace philosophies.