Getting along : how to work with anyone (even difficult people) / Amy Gallo.
"When we're dealing with difficult people, our creativity, productivity, and engagement suffer. Conflict and stress compromise our ability to think clearly and make sound decisions. We get caught up in our heads, lie awake at night worrying, withdraw from work, or react in ways we later regret--roll...
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| Language: | English |
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Boston, Massachusetts :
Harvard Business Review Press,
[2022]
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| Physical Description: | viii, 284 pages ; 24 cm |
| Format: | Book |
Contents:
- Introduction: Can't we all just get along?
- Part one: Laying the groundwork for getting along. Why work relationships are the trouble: good or bad, they matter ; Your brain on conflict: how our minds often work against us
- Part two: The archetypes. The insecure boss: "I'm great at my job... right?" ; The pessimist: "This will never work." ; The victim: "Why does this always happen to me?" ; The passive-aggressive peer: "Fine. Whatever." ; The know-it-all: "Well, actually..." ; The tormentor: "I suffered and you should too." ; The biased coworker: "Why are you so sensitive?" ; The political operator: "If you aren't moving up, you're falling behind." ; Nine principles for getting along with anyone: change is possible
- Part three: Protecting yourself. When all else fails: don't give up--yet ; Approaches that rarely work: they'll only make things worse ; Taking care: your well-being is priority number one
- Appendix: Who am I dealing with? Figuring out which archetype(s) your coworker fits into.