Soehner, C., & Darling, A. (2017). Effective difficult conversations: A step-by-step guide. ALA Editions, an imprint of the American Library Association.
Chicago Style (17th ed.) CitationSoehner, Catherine, and Ann Darling. Effective Difficult Conversations: A Step-by-step Guide. Chicago: ALA Editions, an imprint of the American Library Association, 2017.
MLA (9th ed.) CitationSoehner, Catherine, and Ann Darling. Effective Difficult Conversations: A Step-by-step Guide. ALA Editions, an imprint of the American Library Association, 2017.
Warning: These citations may not always be 100% accurate.