Effective difficult conversations [electronic resource] : a step-by-step guide / Catherine B. Soehner and Ann Darling.

Bibliographic Details
Main Authors:	Soehner, Catherine (Author) Darling, Ann (Ann L.) (Author)
Language:	English
Published:	Chicago : ALA Editions, an imprint of the American Library Association, 2017.
Subjects:	Library personnel management > Handbooks, manuals, etc. Conflict management > Handbooks, manuals, etc. Communication in library administration > Handbooks, manuals, etc. Business communication > Handbooks, manuals, etc. Interpersonal communication > Handbooks, manuals, etc.
Genre:	Handbooks, manuals, etc.
Online Access:	EBSCO eBooks: 2017 (EBSCO) eBook Academic Collection (EBSCOhost) – North America: 2017 (EBSCO)
Variant Title:	Effective Difficult Conversations: A Step-by-Step Guide
Format:	Electronic eBook

Description
Bibliography Note:	Includes bibliographical references (pages 103-104) and index.
ISBN:	9780838915264 (online) 9780838915271 (online)