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ebs12362880e |
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EBZ |
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| 008 |
161028s2017 ilua obf 001 0 eng |
| 020 |
|
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|z 9780838914953
|
| 020 |
|
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|a 9780838915264 (online)
|
| 020 |
|
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|a 9780838915271 (online)
|
| 035 |
|
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|a (EBZ)ebs12362880e
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|a DLC
|b eng
|d EBZ
|
| 042 |
|
|
|a pcc
|
| 050 |
0 |
0 |
|a Z682.35.C66
|b S64 2017
|
| 100 |
1 |
|
|a Soehner, Catherine,
|e author.
|
| 245 |
1 |
0 |
|a Effective difficult conversations
|h [electronic resource] :
|b a step-by-step guide /
|c Catherine B. Soehner and Ann Darling.
|
| 246 |
2 |
|
|a Effective Difficult Conversations: A Step-by-Step Guide
|
| 264 |
|
1 |
|a Chicago :
|b ALA Editions, an imprint of the American Library Association,
|c 2017.
|
| 504 |
|
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|a Includes bibliographical references (pages 103-104) and index.
|
| 505 |
0 |
|
|a Difficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Co-workers -- A brief note about change management -- Managing up : how to have difficult conversations with your boss.
|
| 650 |
|
0 |
|a Library personnel management
|v Handbooks, manuals, etc.
|
| 650 |
|
0 |
|a Conflict management
|v Handbooks, manuals, etc.
|
| 650 |
|
0 |
|a Communication in library administration
|v Handbooks, manuals, etc.
|
| 650 |
|
0 |
|a Business communication
|v Handbooks, manuals, etc.
|
| 650 |
|
0 |
|a Interpersonal communication
|v Handbooks, manuals, etc.
|
| 700 |
1 |
|
|a Darling, Ann
|q (Ann L.),
|e author.
|
| 773 |
0 |
|
|t EBSCO eBooks
|d EBSCO
|
| 773 |
0 |
|
|t eBook Academic Collection (EBSCOhost) – North America
|d EBSCO
|
| 776 |
1 |
|
|t Effective difficult conversations
|w (DLC)2016038069
|
| 856 |
4 |
0 |
|y Access Content Online(from EBSCO eBooks)
|u https://ezproxy.msu.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1469009
|z EBSCO eBooks: 2017
|
| 856 |
4 |
0 |
|y Access Content Online(from eBook Academic Collection (EBSCOhost) – North America)
|u https://ezproxy.msu.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e000xna&AN=1469009
|z eBook Academic Collection (EBSCOhost) – North America: 2017
|
