Effective difficult conversations [electronic resource] : a step-by-step guide / Catherine B. Soehner and Ann Darling.
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Language: | English |
Published: |
Chicago :
ALA Editions, an imprint of the American Library Association,
2017.
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Online Access: | |
Variant Title: |
Effective Difficult Conversations: A Step-by-Step Guide |
Format: | Electronic eBook |
Contents:
- Difficult conversations defined
- Getting clear
- Gathering resources
- Clarifying the message
- During the conversation
- You're not finished until you write it up
- Keep up the good work
- Co-workers
- A brief note about change management
- Managing up : how to have difficult conversations with your boss.