Achieving service excellence : maximizing enterprise performance through innovation and technology / C. M. Chang.

Bibliographic Details

Main Author:	Chang, C. M. (Ching Ming), 1935-
Language:	English
Published:	New York : Business Expert Press, 2014.
Edition:	First edition.
Series:	Service systems and innovations in business and society collection.
Subjects:	Service industries.
Physical Description:	xiv, 130 pages : illustrations ; 23 cm.
Format:	Book