Search results for: Gustin, David, 1962-

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  1. 1

    Call center benchmarking : deciding if good is good enough

    Authors: Anton, Jon
    Published: Ichor Business Books, 2000
    Other Authors: “…Gustin, David, 1962-…”
    Physical Description: viii, 94 pages : illustrations ; 23 cm.
    Book
  2. 2

    Call center benchmarking : how good is "good enough"

    Authors: Anton, Jon
    Published: Ichor Business Books/Purdue University Press, 2000
    Other Authors: “…Gustin, David, 1962-…”
    Physical Description: 1 electronic text (viii, 84 pages) : HTML format., Also issued in print.
    Connect to online resource - MSU authorized users
    Electronic eBook
  3. 3

    Call center benchmarking how good is "good enough"

    Authors: Anton, Jon
    Published: Ichor Business Books/Purdue University Press, 2000
    Other Authors: “…Gustin, David, 1962-…”
    ProQuest Ebook Central - Academic Complete: 2000 (Ebook Central @ Proquest)
    Electronic eBook