Search results for: Lowenstein, Michael W., 1942-

Showing 1 - 6 results of 6 Refine Results
  1. 1

    The customer loyalty pyramid

    Authors: Lowenstein, Michael W., 1942-
    Published: Quorum Books, 1997
    Physical Description: xxiii, 255 pages : illustrations ; 24 cm
    Book
  2. 2

    One customer, divisible : linking customer insight to loyalty and advocacy behavior

    Authors: Lowenstein, Michael W., 1942-
    Published: Texere/Thomson, 2005
    Physical Description: xxiii, 214 pages : illustrations ; 28 cm
    Connect to: Table of contents - All users (Cataloging @ Library of Congress)
    Book
  3. 3

    The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior

    Authors: Lowenstein, Michael W., 1942-
    Published: ASQ Quality Press, 2011
    Physical Description: xxx, 363 pages : illustrations ; 24 cm
    Book
  4. 4

    The customer advocate and the customer saboteur linking social word-of-mouth, brand impression, and stakeholder behavior

    Authors: Lowenstein, Michael W., 1942-
    Published: ASQ Quality Press, 2011
    ProQuest Ebook Central - Academic Complete: 2010 (Ebook Central @ Proquest)
    Electronic eBook
  5. 5

    Customer winback : how to recapture lost customers and keep them loyal

    Authors: Griffin, Jill
    Published: Jossey-Bass, 2001
    Other Authors: “…Lowenstein, Michael W., 1942-…”
    Physical Description: xxii, 314 pages : illustrations ; 24 cm.
    Connect to: Table of contents - All users (Cataloging @ Library of Congress)
    Book
  6. 6

    Customer winback how to recapture lost customers and keep them loyal

    Authors: Griffin, Jill
    Published: Jossey-Bass, 2001
    Other Authors: “…Lowenstein, Michael W., 1942-…”
    ProQuest Ebook Central - Academic Complete: 2001 (Ebook Central @ Proquest)
    Electronic eBook