Keeping customers for life / Joan Koob Cannie, with Donald Caplin.

Marketing for keeps : building your business by retaining your customers
by: Furlong, Carla B.
Published: (1993)

Keeping the customer satisfied--a guide to field service
Published: (1989)

Customer loyalty : how to earn it, how to keep it
by: Griffin, Jill
Published: (1995)

The reign of the customer : customer-centric approaches to improving satisfaction
by: Fornell, Claes, et al.
Published: (2020)

Customer satisfaction : how to maximize, measure, and market your company's "ultimate product"
by: Hanan, Mack
Published: (1989)

Creating customer value : the path to sustainable competitive advantage
by: Naumann, Earl, 1946-
Published: (1995)

The 7 universal laws of customer value : how to win customers & influence markets
by: Broydrick, Stephen C.
Published: (1996)

Beyond customer satisfaction to customer loyalty : the key to greater profitability
by: Bhote, Keki R., 1925-2013
Published: (1996)

Customer-responsive management : the flexible advantage
by: Davis, Frank W. (Frank White), 1939-
Published: (1996)

Profitable customers : how to identify, develop and retain them
by: Wilson, Charles (Charles A.)
Published: (1996)

Outstanding customer service : implementing the best ideas from around the world
by: Armistead, Colin G.
Published: (1994)

Aftermarketing : how to keep customers for life through relationship marketing
by: Vavra, Terry G.
Published: (1992)

The customer is CEO : how to measure what your customers want-- and make sure they get it
by: Massnick, Forler
Published: (1997)

Managing the customer experience : a measurement-based approach
by: Wilburn, Morris, 1953-
Published: (2007)

Making customer satisfaction happen : a strategy for delighting customers
by: McNealy, Roderick M.
Published: (1994)

Building great customer experiences
by: Shaw, Colin, 1928-
Published: (2002)

Revolutionize your customer experience : Colin Shaw.
by: Shaw, Colin, 1928-
Published: (2005)

Competing for customers : why delivering business outcomes is critical in the customer first revolution
by: Dasteel, Jeb, et al.
Published: (2016)

Delighting customers : how to build a customer-driven organization
by: Donovan, Peter, 1954-
Published: (1994)

Magnetic service : secrets for creating passionately devoted customers
by: Bell, Chip R.
Published: (2003)

Service-ability : create a customer centric culture and gain competitive advantage
by: Robson, Kevin
Published: (2013)

What do your customers really want? : here's a sure-fire way to find out
by: Lytle, John F.
Published: (1993)

The customer loyalty pyramid
by: Lowenstein, Michael W., 1942-
Published: (1997)

Customer service : career success through customer satisfaction
by: Timm, Paul R.
Published: (1998)

Customer is king : how to exceed your clients' expectations
by: Craven, Robert
Published: (2002)

The satisfied customer : winners and losers in the battle for buyer preference
by: Fornell, Claes
Published: (2007)

Creating customer loyalty.
Published: (1993)

Managing customer relationships
Published: (2000)

A model of customer satisfaction with service encounters involving failure and recovery
by: Smith, Amy K. (Amy Kyper)
Published: (1998)

Researching customer satisfaction & loyalty : how to find out what people really think
by: Szwarc, Paul
Published: (2005)

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
by: Buchanan, Richard W.
Published: (2002)

Who stole my customer? : winning strategies for creating and sustaining customer loyalty
by: Thompson, Harvey
Published: (2004)

Customer relationship management : new ways of keeping the customer satisfied
by: Bodenberg, Thomas M.
Published: (2001)

The American customer satisfaction index (ACSI) methodology report
Published: (2001)

The American customer satisfaction index (ACSI) methodology report
Published: (1995)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
by: Soudagar, Reza
Published: (2012)