Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro.

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Bibliographic Details
Uniform Title:Harvard business review book series.
Other Authors: Sviokla, J. J.
Shapiro, Benson P.
Language:English
Published: Boston, MA : Harvard Business School Press, [1993], ©1993.
Series:Harvard business review book series.
Subjects:
Customer services > United States.
Consumer satisfaction > United States.
Physical Description:xx, 384 pages : illustrations ; 25 cm.
Other Uniform Title:Harvard business review.
Format: Book

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