|
|
|
|
| LEADER |
00000pam a2200000 a 4500 |
| 001 |
in00001531962 |
| 005 |
20220616091245.0 |
| 008 |
921016s1993 maua b 001 0 eng |
| 010 |
|
|
|a 92039229
|
| 020 |
|
|
|a 0875843336 (acid-free paper) :
|c $29.95
|
| 035 |
|
|
|a (OCoLC)27012902
|
| 040 |
|
|
|a DLC
|c DLC
|d EEM
|d UtOrBLW
|
| 040 |
|
|
|a DLC
|c DLC
|d EEM
|
| 043 |
|
|
|a n-us---
|
| 049 |
|
|
|a EEMR
|
| 050 |
0 |
0 |
|a HF5415.5
|b .K45 1993
|
| 082 |
0 |
0 |
|a 658.8/12
|2 20
|
| 090 |
|
|
|a HF5415.5 .K45 1993
|
| 245 |
0 |
0 |
|a Keeping customers /
|c edited, with an introduction by John J. Sviokla and Benson P. Shapiro.
|
| 260 |
|
|
|a Boston, MA :
|b Harvard Business School Press,
|c [1993], ©1993.
|
| 300 |
|
|
|a xx, 384 pages :
|b illustrations ;
|c 25 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 490 |
1 |
|
|a The Harvard business review book series
|
| 500 |
|
|
|a Articles originally published in the Harvard business review, 1968-1992.
|
| 500 |
|
|
|a Companion volume to: Seeking customers.
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer services
|z United States.
|0 http://id.loc.gov/authorities/subjects/sh2008101992
|
| 650 |
|
0 |
|a Consumer satisfaction
|z United States.
|0 http://id.loc.gov/authorities/subjects/sh2009121658
|
| 700 |
1 |
|
|a Sviokla, J. J.
|0 http://id.loc.gov/authorities/names/n89672945
|
| 700 |
1 |
|
|a Shapiro, Benson P.
|0 http://id.loc.gov/authorities/names/n83004978
|
| 730 |
0 |
|
|a Harvard business review.
|
| 830 |
|
0 |
|a Harvard business review book series.
|0 http://id.loc.gov/authorities/names/n88500455
|
| 907 |
|
|
|y .b25536138
|b 211113
|c 980609
|
| 935 |
|
|
|a ANW4886
|
| 998 |
|
|
|a mn
|b 980604
|c m
|d a
|e -
|f eng
|g mau
|h 0
|i 4
|
| 999 |
f |
f |
|i 3b0e51dc-f0a9-5b78-9640-517a057fd314
|s bee6869b-afb5-5830-b5b9-e4732df409d6
|t 0
|
| 952 |
f |
f |
|p Can Circulate
|a Michigan State University-Library of Michigan
|b Michigan State University
|c MSU Main Library
|d MSU Main Library
|t 0
|e HF5415.5 .K45 1993
|h Library of Congress classification
|i Printed Material
|m 31293007929296
|n 1
|
