Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / Gary Heil, Tom Parker, Rick Tate.
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| Language: | English |
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New York :
Van Nostrand Reinhold,
[1995], ©1995.
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| Physical Description: | xviii, 290 pages ; 24 cm |
| Format: | Book |
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