Service quality in hospitality organizations / edited by Michael D. Olsen, Richard Teare, Evert Gummrsson.

Bibliographic Details
Other Authors: Olsen, Michael D.
Teare, Richard
Gummesson, Evert, 1936-
Language:English
Published: London ; New York : Cassell, 1996.
Subjects:
Hospitality industry > Quality control.
Quality assurance.
Physical Description:xii, 316 pages : illustrations ; 25 cm
Format: Book
Description
Call Number:TX911.3.Q34 S43 1996
Bibliography Note:Includes bibliographic references and index.
ISBN:0304327883 (hbk.)
0304327867 (pbk.)