Service quality in hospitality organizations / edited by Michael D. Olsen, Richard Teare, Evert Gummrsson.

Bibliographic Details
Other Authors: Olsen, Michael D.
Teare, Richard
Gummesson, Evert, 1936-
Language:English
Published: London ; New York : Cassell, 1996.
Subjects:
Physical Description:xii, 316 pages : illustrations ; 25 cm
Format: Book

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