Service quality in hospitality organizations / edited by Michael D. Olsen, Richard Teare, Evert Gummrsson.
Other Authors: |
Olsen, Michael D. Teare, Richard Gummesson, Evert, 1936- |
---|---|
Language: | English |
Published: |
London ; New York :
Cassell,
1996.
|
Subjects: | |
Physical Description: | xii, 316 pages : illustrations ; 25 cm |
Format: | Book |