Empowering service excellence : beyond the quick fix / Conrad Lashley.

Bibliographic Details
Uniform Title:	Cassell services management.
Main Author:	Lashley, Conrad
Language:	English
Published:	London : Cassell, 1997.
Series:	Cassell services management.
Subjects:	Delegation of authority. Management > Employees participation. Hospitality industry.
Physical Description:	viii, 208 pages : illustrations ; 25 cm.
Format:	Book

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