Call center benchmarking : deciding if good is good enough / by Jon Anton and David Gustin ; assisted by Stijn Spit.

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Bibliographic Details
Uniform Title:Customer access management.
Main Author: Anton, Jon
Other Authors: Gustin, David, 1962-
Language:English
Published: West Lafayette, Ind. : Ichor Business Books, [2000], ©2000.
Series:Customer access management.
Subjects:
Call centers > United States > Management.
Benchmarking (Management) > United States.
Local Note:
LM copy 1 part of the Professional Development Lending Library.
Physical Description:viii, 94 pages : illustrations ; 23 cm.
Format: Book

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