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| 001 |
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OCoLC |
| 005 |
20220616082506.0 |
| 008 |
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|a 00027224
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|a 155753215X (alk. paper)
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|a (OCoLC)43567444
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|a DLC
|c DLC
|d C#P
|d UtOrBLW
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|a EEMR
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0 |
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|a HG1616.C29
|b A57 2000
|
| 082 |
0 |
0 |
|a 658.8/12
|2 21
|
| 100 |
1 |
|
|a Anton, Jon.
|0 http://id.loc.gov/authorities/names/n95105689
|
| 245 |
1 |
0 |
|a Call center benchmarking :
|b deciding if good is good enough /
|c by Jon Anton and David Gustin ; assisted by Stijn Spit.
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| 260 |
|
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|a West Lafayette, Ind. :
|b Ichor Business Books,
|c [2000], ©2000.
|
| 300 |
|
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|a viii, 94 pages :
|b illustrations ;
|c 23 cm.
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
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|a volume
|b nc
|2 rdacarrier
|
| 490 |
1 |
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|a Customer access management
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| 504 |
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|a Includes bibliographical references (pages 93-94).
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| 590 |
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|a LM copy 1 part of the Professional Development Lending Library.
|
| 650 |
|
0 |
|a Call centers
|z United States
|x Management.
|0 http://id.loc.gov/authorities/subjects/sh96005575
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| 650 |
|
0 |
|a Benchmarking (Management)
|z United States.
|0 http://id.loc.gov/authorities/subjects/sh2009116924
|
| 700 |
1 |
|
|a Gustin, David,
|d 1962-
|0 http://id.loc.gov/authorities/names/n00091852
|
| 830 |
|
0 |
|a Customer access management.
|0 http://id.loc.gov/authorities/names/n97093063
|
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|b 211113
|c 000821
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| 952 |
f |
f |
|p Can Circulate
|a Michigan State University-Library of Michigan
|b Michigan State University
|c MSU Gast Business Library
|d MSU Gast Business Library
|t 0
|e HG1616.C29 A57 2000
|h Library of Congress classification
|i Printed Material
|m 31293002774127
|n 1
|
