Call center benchmarking : deciding if good is good enough / by Jon Anton and David Gustin ; assisted by Stijn Spit.

Bibliographic Details
Uniform Title:	Customer access management.
Main Author:	Anton, Jon
Other Authors:	Gustin, David, 1962-
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books, [2000], ©2000.
Series:	Customer access management.
Subjects:	Call centers > United States > Management. Benchmarking (Management) > United States.
Local Note:	LM copy 1 part of the Professional Development Lending Library.
Physical Description:	viii, 94 pages : illustrations ; 23 cm.
Format:	Book

Call center benchmarking how good is "good enough"

Authors: Anton, Jon
Published: Ichor Business Books/Purdue University Press, 2000

ProQuest Ebook Central - Academic Complete: 2000 (Ebook Central @ Proquest)

Electronic eBook