The essential guide to knowledge management : e-business and CRM applications / Amrit Tiwana.

Bibliographic Details
Uniform Title:	Essential guide series (Prentice-Hall, inc.)
Main Author:	Tiwana, Amrit, 1974-
Language:	English
Published:	Upper Saddle River, NJ : Prentice Hall PTR, [2001], ©2001.
Series:	Essential guide series (Prentice-Hall, inc.)
Subjects:	Knowledge management. Electronic commerce. Customer relations.
Physical Description:	xxiv, 315 pages : illustrations ; 24 cm.
Variant Title:	Guide to knowledge management : e-business and CRM applications. E-business and CRM applications.
Format:	Book

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