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OCoLC |
| 005 |
20220616105250.0 |
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000824t20012001caua b 001 0 eng |
| 010 |
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|a 00011080
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|a 0787946672
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|a (OCoLC)44905012
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|a DLC
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|d EEM
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|a pcc
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|a EEMR
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| 050 |
0 |
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|a HF5415.5
|b .G753 2001
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| 082 |
0 |
0 |
|a 658.8/12
|2 21
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| 100 |
1 |
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|a Griffin, Jill.
|0 http://id.loc.gov/authorities/names/n94085334
|
| 245 |
1 |
0 |
|a Customer winback :
|b how to recapture lost customers and keep them loyal /
|c Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
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| 250 |
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|a First edition.
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| 260 |
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|a San Francisco :
|b Jossey-Bass,
|c [2001], ©2001.
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| 300 |
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|a xxii, 314 pages :
|b illustrations ;
|c 24 cm.
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a unmediated
|b n
|2 rdamedia
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| 338 |
|
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|a volume
|b nc
|2 rdacarrier
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| 490 |
1 |
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|a The Jossey-Bass business & management series
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| 504 |
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|a Includes bibliographical references (pages 291-301) and indexes.
|
| 650 |
|
0 |
|a Customer loyalty.
|0 http://id.loc.gov/authorities/subjects/sh97009091
|
| 650 |
|
0 |
|a Customer services.
|0 http://id.loc.gov/authorities/subjects/sh85034965
|
| 650 |
|
0 |
|a Customer relations.
|0 http://id.loc.gov/authorities/subjects/sh85034963
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| 700 |
1 |
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|a Lowenstein, Michael W.,
|d 1942-
|0 http://id.loc.gov/authorities/names/n94113987
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| 830 |
|
0 |
|a Jossey-Bass business & management series.
|0 http://id.loc.gov/authorities/names/n95118201
|
| 856 |
4 |
1 |
|z Connect to: Table of contents - All users
|u http://catdir.loc.gov/catdir/toc/onix07/00011080.html
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| 952 |
f |
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|p Can Circulate
|a Michigan State University-Library of Michigan
|b Michigan State University
|c MSU Gast Business Library
|d MSU Gast Business Library
|t 0
|e HF5415.5 .G753 2001
|h Library of Congress classification
|i Printed Material
|m 31293002997629
|n 1
|
