Customer relationship management : new ways of keeping the customer satisfied / [by Thomas M. Bodenberg].

Bibliographic Details
Uniform Title:	Conference Board report ; no. 1299-01-RR.
Main Author:	Bodenberg, Thomas M.
Corporate Author:	Conference Board
Language:	English
Published:	New York, NY : Conference Board, [2001], ©2001.
Series:	Conference Board report ; no. 1299-01-RR.
Subjects:	Customer relations > Management. Relationship marketing. Consumer satisfaction.
Physical Description:	62 pages : illustrations ; 28 cm.
Variant Title:	New ways of keeping the customer satisfied.
Format:	Book

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