How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton.

Coping with IS/IT risk management : the recipes of experienced project managers
by: Moynihan, Tony, 1939-
Published: (2002)

Complex IT project management : 16 steps to success
by: Schulte, Peter, 1977-
Published: (2004)

Knowledge management, business intelligence, and content management : the IT practitioner's guide
by: Keyes, Jessica, 1950-
Published: (2006)

Stop IT project failure through risk management
by: Remenyi, Dan, 1944-
Published: (1999)

Integrated information management : applying successful industrial concepts in IT
by: Zarnekow, Rüdiger
Published: (2006)

Information technology for management
by: Lucas, Henry C.
Published: (1997)

Project management nation : tools, techniques and goals for the new and practicing IT project manager
by: Charvat, Jason, 1967-
Published: (2002)

Management challenges in IS : successful strategies and appropriate action
by: McKeen, James D.
Published: (1996)

What business really wants from IT : a collaborative guide for business directors and CIOs
by: White, Terry, 1956-
Published: (2004)

Management of information technology
by: Frenzel, Carroll W.
Published: (1992)

Information technology management : a knowledge repository
by: Liebowitz, Jay, 1957-
Published: (1999)

TQM for information systems management : quality practices for continuous improvement
by: Cortada, James W.
Published: (1995)

Management strategies for information technology
by: Earl, Michael J.
Published: (1989)

Information technology for knowledge management
Published: (1998)

Management of information systems technology
by: Burn, Janice
Published: (1990)

Information technology and management control : an agency theory perspective
by: Karake-Shalhoub, Zeinab
Published: (1992)

Measuring user satisfaction with information management
by: Newman, George
Published: (1989)

Managing information technology resources in organizations in the next millennium : 1999 Information Resources Management Association International Conference, Hershey, PA, USA, May 16-19, 1999
Published: (1999)

How to manage information : a systems approach
by: Palmer, Richard Phillips
Published: (1990)

Project management
Published: (2000)

Information technology management in developing countries
Published: (2002)

IT organization : building a worldclass infrastructure
by: Kern, Harris
Published: (2000)

Looking back and going forward in IT
by: Corniou, Jean-Pierre
Published: (2006)

The virtual help desk : strategic management center
by: Thomas, Andrew H.
Published: (1996)

Management information systems : a user perspective
by: Hicks, James O.
Published: (1984)

A practical guide to information systems process improvement
by: Cassidy, Anita
Published: (2001)

Effective information centers : guidelines for MIS and IC managers
by: Thierauf, Robert J.
Published: (1988)

Honing your knowledge skills
by: Funes, Mariana
Published: (1998)

Project management tools and techniques for success
by: Tayntor, Christine B.
Published: (2010)

Information management in library and information centres in India : Papers
Published: (1991)

Managers, micros, and mainframes : integrating systems for end-users
Published: (1986)

Knowledge management : a collaboration of academic scholars, librarians and publishers
by: Lucier, Richard E.
Published: (1989)

Information, the ultimate management resource : how to find, use, and manage it
by: Meltzer, Morton F.
Published: (1981)

Information systems management in practice
Published: (1989)

IT policies & procedures : tools & techniques that work
by: Jenkins, George Henry
Published: (2002)

Total quality in information systems and technology
by: Woodall, Jack
Published: (1997)