Customer relationship management : organizational and technological perspectives / Federico Rajola.

Bibliographic Details
Main Author:	Rajola, Federico
Language:	English
Published:	Berlin ; New York : Springer, [2003], ©2003.
Subjects:	Customer relations > Management. Customer relations > Data processing. Customer relations > Technological innovations. Banks and banking > Customer services.
Physical Description:	xi, 172 pages : illustrations ; 24 cm
Format:	Book

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