Providing quality in the public sector : a practical approach to improving public services / Lucy Gaster and Amanda Squires ; with John Crawley [and others].

Bibliographic Details
Uniform Title:Public policy and management.
Other Authors: Gaster, Lucy, 1940-
Squires, Amanda J.
Language:English
Published: Maidenhead, England ; Phildelphia : Open University Press, 2003.
Series:Public policy and management.
Subjects:
Public administration > Great Britain.
Municipal services > Great Britain > Management.
Physical Description:xiv, 292 pages : illustrations ; 24 cm.
Format: Book
Description
Call Number:JN425 .P75 2003
Bibliography Note:Includes bibliographical references (pages [272]-284) and index.
ISBN:0335209564
0335209556 (pbk.)