The results-driven manager : dealing with difficult people.
Uniform Title: | Results-driven manager series.
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Language: | English |
Published: |
Boston, Mass. :
Harvard Business School Press,
[2005], ©2005.
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Series: | Results-driven manager series.
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Subjects: | |
Physical Description: | ix, 140 pages ; 22 cm. |
Variant Title: |
Dealing with difficult people. |
Format: | Book |
Contents:
- Introduction
- What types of people must you deal with? Today's angry workplace: an interview with R. Brayton Bowen
- Crabs, cranks, and curmudgeons: how to manage difficult people / Constantine von Hoffman
- Don't just do something, sit there / David Whitemyer
- Will you help or heave your underperformers? / Paul Michelman
- Consequences: the secret to holding people accountable / Lila Booth
- Are you causing problem behavior? Don't avoid conflicts, manage them / Monci J. Williams
- How to handle difficult behaviors / Ken Cloke and Joan Goldsmith
- When to walk away from a fight / Rebecca M. Saunders
- Five questions about business/personal relationships with Ronna Lichtenberg
- The four myths of feedback / Jamie Higgins and Diana Smith
- How should you communicate with difficult people? Managing negativity
- Checklist for conducting a disciplinary conversation / Edward Prewitt
- Performance review anxiety / Beverly Ballaro
- "I just can't bring myself to talk about that with her": how to have difficult conversations
- The communication secrets of executive coaches: how to have conversations that lead to action / Nick Morgan
- Feedback in the future tense / Hal Plotkin.