The results-driven manager : dealing with difficult people.

Bibliographic Details
Uniform Title:Results-driven manager series.
Language:English
Published: Boston, Mass. : Harvard Business School Press, [2005], ©2005.
Series:Results-driven manager series.
Subjects:
Problem employees.
Interpersonal conflict.
Personnel management.
Harvard Business School.
Physical Description:ix, 140 pages ; 22 cm.
Variant Title:
Dealing with difficult people.
Format: Book
Contents:
  • Introduction
  • What types of people must you deal with? Today's angry workplace: an interview with R. Brayton Bowen
  • Crabs, cranks, and curmudgeons: how to manage difficult people / Constantine von Hoffman
  • Don't just do something, sit there / David Whitemyer
  • Will you help or heave your underperformers? / Paul Michelman
  • Consequences: the secret to holding people accountable / Lila Booth
  • Are you causing problem behavior? Don't avoid conflicts, manage them / Monci J. Williams
  • How to handle difficult behaviors / Ken Cloke and Joan Goldsmith
  • When to walk away from a fight / Rebecca M. Saunders
  • Five questions about business/personal relationships with Ronna Lichtenberg
  • The four myths of feedback / Jamie Higgins and Diana Smith
  • How should you communicate with difficult people? Managing negativity
  • Checklist for conducting a disciplinary conversation / Edward Prewitt
  • Performance review anxiety / Beverly Ballaro
  • "I just can't bring myself to talk about that with her": how to have difficult conversations
  • The communication secrets of executive coaches: how to have conversations that lead to action / Nick Morgan
  • Feedback in the future tense / Hal Plotkin.