Risk issues and crisis management : a casebook of best practice / Michael Regester & Judy Larkin.

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Bibliographic Details
Uniform Title:PR in practice series.
Main Author: Regester, Michael
Corporate Author: Chartered Institute of Public Relations
Other Authors: Larkin, Judy
Language:English
Published: London ; Sterling, VA : Kogan Page, 2005.
Edition:Third edition.
Series:PR in practice series.
Subjects:
Issues management.
Social responsibility of business.
Crisis management.
Online Access:
Connect to: Table of contents - All users (Cataloging @ Library of Congress)
Physical Description:xvi, 236 pages : illustrations ; 24 cm.
Format: Book
Contents:
  • 1: Risk issues management
  • Outside-in thinking
  • Issues management defined
  • Planning an issues management programme - an issues management model
  • CSR: the new moral code for doing business
  • An issue ignored is a crisis ensured
  • Implementing an issues management programme
  • 2: Crisis management
  • So it hits the fan - now what?
  • Perception is the reality
  • The media in crisis situations
  • The legal perspective
  • Planning for the unexpected
  • Crisis communications management.