Educating your clients from A to Z : what to say and how to say it / Nan Boss.

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Bibliographic Details
Main Author: Boss, Nan
Language:English
Published: Lakewood, Colo. : AAHA Press, [1999], ©1999.
Subjects:
Genre:
Physical Description:v, 139 pages : illustrations ; 25 cm
Format: Book
Contents:
  • Appointments
  • Behavior problems
  • Children and pets
  • Dentistry
  • Emergencies
  • Fleas and ticks and other things that bite
  • Grief counseling and euthanasia issues
  • Heartworms
  • Intestinal parasites
  • Johnny-on-the-spot
  • Kittens and puppies
  • Laboratory testing
  • Money matters
  • Nutrition
  • Over-the-counter sales techniques
  • Pharmacy
  • Questioning your clients
  • Reproduction
  • Surgery and anesthesia
  • Telephone skills
  • Urinary behavior problems
  • Vaccinations
  • Weight control and exercise for pets
  • X-Rays, ultrasound, and other high-tech procedures
  • Yearly exams and health care recommendations
  • Zoonotic diseases.