Call center benchmarking : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.

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Bibliographic Details
Uniform Title:	Customer access management.
Main Author:	Anton, Jon
Corporate Author:	Committee on Institutional Cooperation. Electronic Publishing Venture (Project)
Other Authors:	Gustin, David, 1962-
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books/Purdue University Press, [2000], ©2000.
Series:	Customer access management.
Subjects:	Call centers > United States > Management. Benchmarking (Management) > United States. Electronic books.
Genre:	Electronic books.
Online Access:	Connect to online resource - MSU authorized users
Physical Description:	1 electronic text (viii, 84 pages) : HTML format. Also issued in print.
Format:	Electronic eBook

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Connect to online resource - MSU authorized users