An Evaluation of Reference Desk Service in the Brigham Young University Library / Blaine H. Hall and Others.

This report describes a five-part study conducted at the Brigham Young University library during the winter semester of 1987 to assess the quality of the reference service provided to library patrons by student reference assistants (SRAs) after a full semester of SRA participation in the reference p...

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Bibliographic Details
Main Author:	Hall, Blaine H.
Corporate Author:	Harold B. Lee Library
Language:	English
Published:	[Place of publication not identified] : Distributed by ERIC Clearinghouse, 1987.
Subjects:	Academic Libraries. College Students. Higher Education. Library Personnel. Library Services. Library Surveys. On the Job Training. Program Evaluation. Questionnaires. Reference Services. User Satisfaction (Information) Work Environment. Brigham Young University UT > Student Assistants Query Negotiation (Library Science) > Reference Librarians Reports, Research. Tests/Questionnaires.
Genre:	Reports, Research. Tests/Questionnaires.
Physical Description:	57 pages
Format:	Microfilm Book

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