Question Negotiation at Orem Public Library / Jonathan Buckley and Others.

The purpose of this unobtrusive study of reference services at Orem (Utah) Public Library was to determine the extent to which reference questions were negotiated, the appropriateness of the verbal and nonverbal communication skills used, and the extent of influence those skills and levels of negoti...

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Bibliographic Details
Main Author:	Buckley, Jonathan
Language:	English
Published:	[Place of publication not identified] : Distributed by ERIC Clearinghouse, 1990.
Subjects:	Administrative Policy. Communication Skills. Evaluation Criteria. Job Performance. Organizational Objectives. Personnel Evaluation. Public Libraries. Reference Services. Referral. Retraining. User Needs (Information) User Satisfaction (Information) Query Negotiation (Library Science) Orem Public Library UT > Unobtrusive Measures Reports, Research.
Genre:	Reports, Research.
Physical Description:	52 pages
Format:	Microfilm Book

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