Using a Total Quality Management Team To Improve Student Information Publications. AIR 1992 Annual Forum Paper / Jacquelyn L. Frost and Gary L. Beach.

A Total Quality Management team was formed at Oregon State University to improve the quality of student information publications. The team studied the critical process in detail, identified "customers" of student information publications, defined information to be solicited from the customers, inter...

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Bibliographic Details
Main Authors: Frost, Jacquelyn L.
Beach, Gary L. (Author)
Language:English
Published: [Place of publication not identified] : Distributed by ERIC Clearinghouse, 1992.
Subjects:
Change Strategies.
College Administration.
Higher Education.
Interviews.
Management Systems.
Management Teams.
Planning.
Program Evaluation.
Program Implementation.
Quality Control.
School Publications.
Student Characteristics.
Total Quality Management.
Universities.
AIR Forum
Oregon State University
Reports, Descriptive.
Speeches/Meeting Papers.
Genre:
Reports, Descriptive.
Speeches/Meeting Papers.
Physical Description:19 pages
Format: Microfilm Book

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