The essential Deming : leadership principles from the father of quality / W. Edwards Deming ; edited by Joyce Nilsson Orsini.

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Bibliographic Details
Main Author: Deming, W. Edwards (William Edwards), 1900-1993
Language:English
Published: New York : McGraw-Hill, [2013], ©2013.
Subjects:
Total quality management.
Leadership.
Industrial management.
Physical Description:x, 326 pages : illustrations ; 24 cm
Variant Title:
Deming.
Format: Book
Contents:
  • The world is being ruined by best efforts (best efforts without guidance lead to failure)
  • Quality is made in the boardroom (only top management can make the decisions necessary to assure quality)
  • By what method? (how can we bring about improvement?)
  • There is no such thing as instant pudding (deming's 14 points for management)
  • A system must be managed (people are part of the system)
  • There is no substitute for knowldege (information is not knowledge)
  • Management is prediction (statistical thinking is required)
  • What happened in Japan?